Payment status
Payment failed or was not completed
Returning from the payment page does not mean payment. Until the provider confirms it, there is no invoice and no download access.
- Check in your online banking that the transfer was sent exactly with the payment details from the order confirmation.
- If no transfer was sent, pay using the QR code or the payment details in the order confirmation. Card payment is not available yet.
- If the amount left your account and the status does not change by the second business day after it is credited, contact support with your order number.